Shipping policy

Shipping Policy (France) — Dispatched from Barcelona

1) Delivery Areas

We currently deliver to:

  • Metropolitan France
  • Corsica (optional): on request and subject to the carrier
  • Spain

Delivery to other countries may be available on a case-by-case basis. Please contact us before placing your order.

2) Carriers

Orders are dispatched from Barcelona, Spain, with Correos. Once the parcel reaches France, final delivery is handled by La Poste.

3) Processing Times

  • In-stock products: prepared within 1–3 business days
  • Handmade or made-to-order products: prepared within 7–20 business days

You will receive a confirmation email as soon as your parcel has been dispatched.

4) Estimated Delivery Times to France

From the date of dispatch:

  • Standard delivery: 3–7 business days

Times are estimates and may vary during busy periods, such as sales and holidays, or because of transport disruption.

5) Delivery Charges

A flat delivery rate applies:

  • Standard: €5
  • Free delivery on orders over €80

6) Order Tracking

A tracking number is provided when your order is dispatched so that you can follow your parcel’s journey.

7) Delivery Address

Please check the address supplied with your order carefully, including the recipient’s name, access code, floor and intercom details. If the address is incomplete or incorrect, you may be charged for reshipping.

8) Lost or Damaged Parcels

If your parcel arrives damaged, take photographs of both the parcel and product and contact us within 48 hours of receipt.

If tracking states that the parcel was delivered but you have not received it, contact us and we will open an investigation with the carrier.

9) Unclaimed Parcels and Returns to Sender

If a parcel is returned to us because it was unclaimed, the address was incomplete or for a similar reason:

  • we may offer to send it again at your expense; or
  • depending on the circumstances, we may issue a refund excluding delivery charges.

10) Taxes and Additional Charges

Deliveries to France do not generally incur customs duties within the European Union. However, exceptional carrier charges or charges arising from specific circumstances may occur and remain the customer’s responsibility.

11) Contact

For delivery questions:
📩 Email: emilie1.bernard@gmail.com
🕒 Hours: 9:00 am–6:00 pm